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Security

Bringing a human face to your site

Our aim is to operate as an extension of our clients’ team providing highly-skilled security personnel.
Our pursuit entails a comprehensive grasp of our clients’ diverse contexts and requirements, enabling us to offer optimal, pragmatic security solutions. In instances necessitating guarding services, we tap into our reservoir of proficient specialists proficient in risk management and first aid, while adeptly stepping into customer service roles when needed.
security personnel

Security
Solutions

Security
Personnel

Highly-trained and fully qualified security officers who work across a broad range of sectors including premium commercial facilities, concierge services, retail environments, education and gatehouse operations.

Mobile Patrols

Our 24/7 in-house Monitoring Control Room is backed by Emergency Mobile Patrols, allowing security personnel to react quickly to any irregularities or incidents, a cost effective and highly visible security solution.

Virtual Patrols

Scheduled or 24-hour, on-demand remote video patrols through intelligent CCTV technology that scan your premises just as a physical security guard would and provide real time asset inspections.

Corporate
Concierge

Premium standard concierge and customer service security personnel that are security licensed and customer service trained.

Security
Personnel Services

With an in-house security focused management team ready to take on every aspect of your security needs, we offer a focused approach to tailor our security services to suit your facility and business needs. Our pool of security personnel are quality trained and experienced in the full spectrum of security service requirements, including;
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Site based Security Personnel

We can provide a full suite of qualified security guards to protect your facility and business. From retail to education, we can provide security personnel for all sectors and industries.

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Corporate Security Concierge

Highly qualified security personnel providing a higher level of corporate and concierge standard service.

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Customer Service Personnel

Customer focused personnel trained to provide a more face to face customer facing role.

Gatehouse Operations

Fully experienced operators in handling incoming/outgoing movements across a range of gatehouse operations.

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Security Patrols

Tailored patrol service to suit your facility and reduce your risk. Delivered through mobile services, foot patrols services or virtual services utilising smart technology solutions.

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Event based security personnel

For special events with experience in crowd control and high people movement areas.

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Risk and Governance Consultancy

Qualified management team that can deliver a full assessment on your facilities risk and exposure with security solution recommendations.

Security
Technology Services

We also offer a diverse range of security services utilising security technology solutions and management systems. Our specialised security team can undertake a full assessment of your security needs and provide you with a strategic security plan combining the use of security technology services to deliver you the best results through cost efficiency and integration. Our Security Technology services include;
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Virtual Security Patrols

Remote security patrolling is a service where our operators use strategically placed CCTV cameras to remotely patrol your asset, for instance, at night or during other predetermined hours. This service is a cost-effective and flexible addition to having security officers at the customer site. The operator uses cameras to scan larger areas in a cost-efficient way. This is a scalable solution that can easily be adapted to any given situation or in the event of an increased security threat.

Virtual Alarm Verification

Our remote alarm verification service significantly reduces the time-to-action following an incident. Our trained operators use live video to analyse a situation in real time and take the appropriate action to prevent or minimise damage.

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Virtual Access Control Management

Remote entry/exit management enables doors, gates and other locks to be opened and closed from a NW|24.

The service also includes remote monitoring by our operators during the time when a person is inside the secured area.

Operators can verify their identity, confirm authorization, track and record activity, and report any irregularities. Utilising our intercom systems, two-way communication can be established with persons requiring access. The security officer can review identification and other documents remotely via cameras and remotely open and close doors.

Alarm Monitoring

Nationwide can monitor your intrusion detection system 365 days a year, 24 hours a day. All alarm signals are actioned by our trained operators according to your pre-planned requirements. This may involve a call out response to check your property or contacting your team and or the relevant authorities.

Our partners

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spotlight logo
Charter Hall logo
MCA logo
Home Co. logo
mcm logo
Retail First logo
Border Express logo

Security Risk Assessment

Did you know we can provide a Risk Advisory Service?
Threats are a constant and always evolving, so we know how crucial it is to understand your business and environments, to recommend how to protect it accordingly. We can offer assessment services and strategies customised to meet your organisation’s core functions, risk scale and customer needs, including any technology audits and upgrades.
SPEAK TO OUR TEAM TO
FIND OUT MORE

CASE STUDY

Chisholm Institute of TAFE
Control Room Implementation
The Chisholm Institute of TAFE operate at 10 locations in Melbourne’s South Eastern suburbs providing on campus, online and on the job training in over 250 certificate, diploma, advanced diploma, bachelor and graduate certificate courses, with each course carefully structured to ensure that all of our graduates finish with the skills needed to further their career aspirations.

Challenge

Chisholm Institute of TAFE wanted to bring all their security teams spread across the 8 face to face campuses together and provide real time solutions and assistance as required. There had been issues aligning the teams in such a way with communications being the major setback. Some other challenges to not having a Control room were:.
  • Slower incident response in accurate information gathering out of hours alarm calls that were not being followed up
  • A sophisticated CCTV system utilising pan-tilt-zoom (PTZ) cameras but no one to operate them
  • Cross campus communications and the ability to send one message to the security teams instead of delivering once per campus
Solution
In 2021 Nationwide commenced the contract within Chisholm and under the guidance to achieve the vision of a Control room shared by Chisholm management, the Control Room was created and serviced by NCS Control Room qualified officers.
  • Created Roster to commence and conclude in accordance with Chisholm Hours including weekends and Public Holidays
  • Fresh Policies and Procedures written by NCS officers in conjunction with Chisholms needs
  • All phones line diverted to an online Phone platform manned by Control Room operators
  • Creation of daily Log sheets kept by Control Room operators
Benefits
  •  Highly trained Control Room operators that can up skill the rest of the team on a daily basis
  • Investigations into out of hours Alarms leading to a reduction in Patrol despatches
  • Faster and more reliable information around incident response
  • Ability to dedicate a Control Room operator to higher level Chisholm requests such as creation of Policy & Procedure
Chisholm Institute of TAFE entrance

CASE STUDY

Chisholm Institute of TAFE Control Room Implementation

The Chisholm Institute of TAFE operate at 10 locations in Melbourne’s South Eastern suburbs providing on campus, online and on the job training in over 250 certificate, diploma, advanced diploma, bachelor and graduate certificate courses, with each course carefully structured to ensure that all of our graduates finish with the skills needed to further their career aspirations.

Challenge

Chisholm Institute of TAFE wanted to bring all their security teams spread across the 8 face to face campuses together and provide real time solutions and assistance as required. There had been issues aligning the teams in such a way with communications being the major setback. Some other challenges to not having a Control room were:.
  • Slower incident response in accurate information gathering out of hours alarm calls that were not being followed up
  • A sophisticated CCTV system utilising pan-tilt-zoom (PTZ) cameras but no one to operate them
  • Cross campus communications and the ability to send one message to the security teams instead of delivering once per campus
Solution
In 2021 Nationwide commenced the contract within Chisholm and under the guidance to achieve the vision of a Control room shared by Chisholm management, the Control Room was created and serviced by NCS Control Room qualified officers.
  • Created Roster to commence and conclude in accordance with Chisholm Hours including weekends and Public Holidays
  • Fresh Policies and Procedures written by NCS officers in conjunction with Chisholms needs
  • All phones line diverted to an online Phone platform manned by Control Room operators
  • Creation of daily Log sheets kept by Control Room operators
Benefits
  • Highly trained Control Room operators that can up skill the rest of the team on a daily basis
  • Investigations into out of hours Alarms leading to a reduction in Patrol despatches
  • Faster and more reliable information around incident response
  • Ability to dedicate a Control Room operator to higher level Chisholm requests such as creation of Policy & Procedure

We’re highly experienced specialists in security and risk mitigation

But don’t just take our word for it.
We cover a range of industries, including:

Healthcare
Education
Parking
Logistics
Corporate
Residential
Retail
Strata
Commercial
Industrial

“Nationwide’s engagement approach to our School community is completely professional and they’re constantly looking for innovative ways to secure our assets and people.”

Campbell Dugan

Bursar,
Trinity Grammar School

“Chisholm is very pleased with the standard of service NCS has delivered and their continued improvement to the security of Chisholm assets.”

Gavin Greenway

Physical Security Lead,
Chisholm Institute