Nationwide – 24
Nationwide-24 Customer Support Centre provides complete support and monitoring services 24 hours a day for the various parking facilities and operations. Nationwide-24 allows for advanced management of the car park operations, user access management, real time customer service and management of equipment and technology function. Nationwide-24 also provides an interface for security personnel and provides a round-the clock support for Nationwide operations and customers. The ultimate responsibility of Nationwide-24 is to provide real time customer support and to ensure continuity of business, operations and service delivery is maintained.
- Intercom Call Management
- CCTV Video Monitoring
- Equipment and Technology Management
- Customer Assistance
- Customer Transaction Management
- Security Support
- Validation Management
- Contractor Access Management
- Occupancy and Vacancy Monitoring
- Number Plate Recognition System Management
- Equipment Maintenance
- Technical Support
- Onsite Staff Support
Nationwide-24 offers complete flexibility to support onsite car park operations. Our system has been designed to be able to interface with a range of different access control systems and different operations.
Nationwide-24 allows us to remotely monitor and manage car parks and facilities and provide support to customers and clients businesses. Our operators are equipped with access to the relevant software platforms and site operating details to be able to perform many of the support services that an onsite customer service attendant will generally perform. Nationwide-24 operates in real time connecting voice, data, and image streaming to a team of specially trained support operators. Each interaction with our support staff is logged via voice recording and event data to ensure every step in the communication cycle is monitored and measured.
- Reduce revenue loss
- Reduce malfunctions and downtime of equipment
- Reduce onsite labour costs
- Pro-actively manage technical response
- Operational support
- Quick and efficient response times
- Dynamic remote management
- Fully auditable service, including recordings
- Versatile and adaptable to various systems and brands
Our Customer Support Centre is available 24 hours a day, 365 days a year to provide support for your customers and your business.
1300 173 287
K114, 63-85 Turner St, Port Melbourne VIC 3207
PO Box 319 Port Melbourne VIC 3207
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