Customer Support Centre
Nationwide-24 Customer Support Centre provides complete support and monitoring services 24 hours a day across our operations. Nationwide-24 is locally based and allows for advanced management of our operations, parking facilities, user access, real time customer service and management of equipment peformance and technology function. Nationwide-24 also provides an interface for field operations, security personnel and provides round-the clock support for Nationwide clients and customers. The ultimate responsibility of Nationwide-24 is to provide real time support and to ensure continuity of business, operations and service delivery.
- Customer Assistance
- Intercom Call Management
- CCTV Monitoring
- Equipment and Technology Management
- Transaction Management
- Access Management
- Validation Management
- Car Park Occupancy and Vacancy Monitoring
- Number Plate Recognition System Management
- Equipment Maintenance
- Staff Welfare Monitoring and Support
- Security Support
- Technical Support
- Onsite Staff Support
Nationwide-24 offers complete flexibility to support onsite operations. Our system has been designed to be able to interface with a range of different access control and communication systems, parking software platforms and service operations.
Car Park Monitoring
Nationwide-24 allows us to remotely monitor and manage car parks and facilities and provide support to customers and clients businesses. Our operators are equipped with access to the relevant software platforms and site operating details to be able to perform many of the support services that an onsite customer service attendant or building management will generally perform. Nationwide-24 operates in real time connecting voice, data, and image streaming to a team of specially trained NW-24 support operators. Each interaction with our support staff is logged via voice recording and event data to ensure every step in the communication cycle is monitored and measured.
Some of the NW-24 benefits include;:
- Real time customer service
- 24/7 Client support
- Reduce revenue loss
- Reduce malfunctions and downtime of equipment
- Reduce onsite labour costs
- Pro-actively manage technical response
- 24/7 Operational support
- Quick and efficient response times
- Dynamic remote management
- Fully auditable service, including recordings
- Versatile and adaptable to various systems and brands
NW-24 Support Centre is online with real locally based skilled operators 24 hours a day, 365 days a year to provide support for your customers and your business.